1. Our Return Commitment

Virexqal™ wants customers to feel confident when purchasing fishing equipment and outdoor accessories. If you have a concern about an item, please contact us so we can review the order and explain the available options.

Return eligibility is subject to the product condition, reason for return, applicable time limits, and consumer rights under the laws that apply to your purchase. Nothing in this policy is intended to limit mandatory consumer rights.

2. Return Request Process

Before sending an item back, contact our customer service team at service@virexqal.com.

Please provide:

• Your order number and the email address used at checkout.
• The name of the product you wish to return.
• The reason for your return request.
• Photographs or other supporting information when relevant.

Our team will review your request and, if the return is approved, provide the applicable return instructions. Please do not send items to an address before receiving return instructions.

3. Item Condition

Where permitted by applicable law, returned products should be unused, complete, and accompanied by their original packaging, accessories, and included components. Please take reasonable care when inspecting an item and avoid unnecessary use or damage before deciding whether to keep it.

Fishing equipment such as hooks, lines, tools, reels, and other accessories should be handled carefully. For hygiene, safety, or product-condition reasons, certain used or damaged items may have different return eligibility where allowed by law.

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us promptly. Include your order number, a description of the issue, and clear photographs of the item and packaging when possible.

After reviewing the information, we will explain the appropriate resolution available under applicable law and our order policies. This may include a replacement, refund, or another suitable remedy depending on the circumstances.

5. Refund Processing

Once a return is received and reviewed, we will notify you of the outcome. Approved refunds are generally issued to the original payment method where possible. The time required for the funds to appear may depend on the payment provider or financial institution.

6. Shipping Costs & Non-Returnable Situations

Responsibility for return shipping costs depends on the reason for the return, the applicable law, and the instructions provided for the specific order. Where an item is confirmed to be incorrect or damaged due to an issue attributable to the order, contact us before arranging return shipping.

Where permitted by law, items damaged through misuse, unauthorized modification, or ordinary wear after use may not qualify for a voluntary return. This does not affect any non-excludable statutory rights.

7. Exchanges & Order Cancellations

If you would like a different product or option, contact us to ask whether an exchange is available. Exchanges depend on stock and order status. Cancellation requests should be submitted as early as possible because an order may not be cancellable once processing or shipment has begun.

8. Contact Us

For return and refund assistance, email service@virexqal.com or call 15794971928.

Company Information

Brand Name: Virexqal™

Legal Company Name: Guangzhou Paigeng Network Technology Co., Ltd.

Owner: Wu Shoufen

Website: virexqal.com

Business Address: Room 602, No. 9, South 3rd Alley, Lühe Street, Shipai, Tianhe District, Guangzhou, Guangdong Province, China

Customer Support Email: service@virexqal.com

Customer Support Phone: 15794971928

Customer Service Hours: 8:00 AM–10:00 PM Daily